Butlins F.A.Q.

Frequency Asked Questions

The updated FAQ requested for the Butlins Memories website. I have revised some of the answers to reflect more current information and fill in missing gaps, in the hope that this will assist with your research.

Between 1986 and 1990, a total of around £100 million was invested to try and make up for the years of neglect. The camps all received new 'Holiday World' identities.

Minehead: Somerwest World
Skegness: Funcoat World
Bognor Regis: Southcoast World

Two of these camps were named twice during this era of Butlins (the only two to have this done) and they were;

Pwllheli: Pwllheli Holiday World  , but was then later renamed to Startcoast World
Ayr: Ayr Holiday World but was then later renamed to Wonderwest World

The term “Hi-de-Hi” was banned. The money was used to build new subtropical indoor fun pools, improve accommodation, add new food and restaurant facilities, and carry out a general refurbishment of the buildings. New Butlin’s Rank Organisation chalets were added at the five remaining camps. However, in 1999, the Rank Organisation decided to change how Butlin’s was presented. The camps were renamed Butlin’s Family Entertainment Resorts, and the brand was reduced to three locations: Minehead, Bognor Regis, and Skegness. The word “camps” was replaced with “resorts,” and the sites featured pavilions, often referred to as “tents.” A total of £130 million was invested in the three remaining resorts, including the refurbishment of every chalet.

Butlin’s Pwllheli and Butlin’s Ayr were reportedly failing to generate good returns. Following storm damage, it was decided that they would be transferred to the sister company, then known as Haven. In September 2000, the Rank Holiday division was sold to Bourne Leisure for £650 million. Bourne continued investing in the Butlin’s brand, but subsequent changes within the company eventually led to Butlin’s being put up for sale again. Blackstone, which had invested in Bourne Leisure, wanted to sell the brand because it did not fit its preferred profile for holiday parks. As Haven was very different from Butlin’s, the resorts were listed for sale once more, and the Harris family purchased the remaining three. This arrangement continues today, while Pwllheli and Ayr are no longer part of the Butlin’s family.

Billy Butlin had always been heavily involved with charitable causes and this increased upon his retirement, mainly with the Variety Club. He also established a number of business ventures in Jersey, including a small holiday village and several hotels. He was knighted in 1964 and in 1972 was awarded the Variety Club's annual Humanitarian Award, being only the seventh British person to be honoured since 1938. In 1977 he suffered a heart attack but fell ill again in 1979 with stomach cancer. He died on 12th June 1980. He was buried in the cemetery of St John's Church in the north of Jersey. His headstone is engraved with an amusement park, a camp scene and the Jolly Fisherman from the famous railway poster, bearing the legend "Skegness is so bracing".

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Butlins Memorabilia Group (Public Setting)
A group where you can discuss any Butlins camp/resort, hotels or parks (public setting)
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Who and What Is the Butlin's Memories and Butlins Memorabilia  Website
Founded by a gentleman named Glen in 2001, the Butlins Memories website became a valuable source of information about Butlins’ history. When development on the site paused, Mark designed the Butlins Memorabilia website in 2018 to offer a more frequently updated resource. Butlins Memories stayed online to share its important story, and a new owner took charge, making some small changes to the website. In August 2026, the website would change hands once more and become part of the Butlins Memorabilia story. The two websites would work together to celebrate the campers, the staff, the Butlins name, and Sir Billy Butlin.

Is Butlins Memories or Butlins Memorabilia the official Butlins Archive?
There exists only ONE official website that represents Butlins, and that is located at www.butlins.com. The Butlins Memories and Butlins Memorabilia website is NOT the official archive of Butlins, nor does it serve as the authentic historical record of this extraordinary company. Butlins and its respective parent company have no role in the development of this site and have not participated in its creation. The official source for all Butlins information is the one indicated above. This site is strictly a fan-created platform, and any material presented here should be viewed as unofficial. Butlins and the parent company have NOT reached out to me to create this site, nor have they requested me to promote them. I undertake this effort solely to demonstrate my appreciation for their remarkable name and brand.

If you want to know more about this website
If you would like to read more about this website, you are more than welcome to click on these words.

"Your Memories" of Butlin's
The website has a section titled "Your Memories" that includes a range of personal stories. It is important to understand that these stories are not sanctioned by the official company and are personal recollections from the individuals, as indicated on the page. You should understand that all the information that you read in these areas is deemed unofficial Butlins history but is based on personal experiences. 

Do you have any discounts for bookings?
The Butlins Memories website is not affiliated with the Butlins company, and does not have any official connection with one another. Butlins is not involved with this site and has not provided any special discounts for visitors to this website. For the latest deals, please visit www.butlins.com, where you can find what is planned for the year and all the information you need to book that well-deserved break.

Can I get in touch with you about my situation at Butlins for some help?
For any issues related to bookings, inquiries on how to use the app, or to file a complaint, it is essential to follow the official procedure by contacting Butlins directly. The Butlins Memories and Butlins Memorabilia website is not equipped to handle these matters, and no assistance can be provided through this platform. Complaints must be directed to Butlins, as they are the only ones capable of addressing them; this site lacks the direct control or involvement necessary to assist. The only website that can provide help is the Butlin's official site, www.butlins.com. Everything you need can be found there, including their contact page, which is available at this link, and assistance with the Butlins app can be found at this link.

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